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SCM Support
RRMac Associates offers several levels of support for customers looking to reduce their overall cost of software development. Quality control and industry proven change management processes will reduce outages and reduce the time required to resolve issues and continue normal processing should one occur. ITIL is quickly becoming the standard in the industry and RRMac consultants are trained in ITIL terminology and methodology. By using RRMac for product support, or outsourcing the entire process, you gain a partner that specializes and maintains a staff of highly qualified individuals. This will reduce your cost of IT support up to 50%. There is no need to train personnel or hire additional resources in case someone is sick or on vacation. Customer satisfaction is our key concern. Repeat business and word of mouth advertising are our best revenue generators.
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